In the unlikely event that your not 100% happy with any aspect of our service you
can trust that we will work hard to resolve the problem and we constantly look to improve
our policies and processes based upon the feedback we receive.
We appreciate that building works can be very disruptive and we will look to resolve
your complaint with minimum fuss.
Step 1:
Call Nordic Preservations on 01202835264 and speak to us about your complaint or email us at [email protected].
Step 2:
Upon receipt of your complaint, we want to resolve this immediately, however in some cases, we may need to contact you for further information or if appropriate, arrange to inspect the problem. Where an inspection of the property is required, we offer a choice of am or pm appointments and will make every effort to inspect the property as quickly as possible.
Step 3:
We will contact you promptly with our proposals to remedy the matter and the actions required to resolve the problem.
Step 4:
In the unlikely event that you are unhappy with the resolution provided, you should write to our head office below requesting your complaint is reconsidered and we will look further to resolve matters with you. You can be rest assured that we are committed to giving you high quality service.
Complaints manager, Nordic Preservations, Enterprise House, Ocean Way, Southampton SO14 3XB